Now serving 10+ departments at Bicol University

Get the help
you need — fast.

Submit service requests to any Bicol University department online. No queues. No paperwork. Just results.

New Request
Submit Now
Track a Ticket Track Now
BUSRS
My Requests + New Request
My Tickets 3 open
Open

WiFi access issue in Engineering Building

IT Office · 2 hours ago

In Progress

Request for certified true copy of TOR

Registrar · 1 day ago

Resolved

Broken air conditioning unit, Room 301

Physical Plant · 3 days ago

Resolved

Lost ID replacement request

Student Affairs · 1 week ago

Serving 10+ departments across Bicol University 500+ requests resolved Avg. response: 24 hrs
How It Works

Submit. Track. Resolved.

Getting help from any Bicol University department is simple — just three steps.

1

Submit your request online

Fill out a short form describing your concern. Select the department and service type. No sign-up required for basic requests.

2

Your ticket is routed automatically

The system forwards your request to the right department immediately. You receive a reference number to track progress.

3

Get resolved and notified

The assigned staff handles your request and updates the status. You are notified once your concern is resolved.

Built for every student at Bicol University

From filing a request to getting it resolved — BUSRS handles the entire service lifecycle so offices and students never miss a step.

STEP 2 OF 5

Select a Service

Document Request
Certificate of Registration
Transcript of Records
Continue →

Guided 5-Step Submission Wizard Students follow a structured wizard — select an office, choose a service category, pick a service type, complete dynamic custom fields, then review before submitting. File attachments (PDF, JPG, PNG up to 10 MB) are supported at every step.

Student Portal

Multi-step request submission

0-step

Guided Wizard

Office → Category → Service → Fields → Submit

10 MB

File Attachments

PDF, JPG, and PNG uploads per request

0 statuses

Full Lifecycle Tracking

Pending → In Progress → Forwarded → Resolved

100%

Audit Trail

Every action timestamped and logged per ticket

My Requests

BU-8A1F In Progress
BU-7D3C Pending
BU-4A9D Resolved

Timeline

Created
Assigned
Resolved

Real-Time Status Tracking & Messaging Students track every ticket across 8 lifecycle statuses. A threaded message panel lets staff and students communicate with internal notes, canned responses, and read receipts — all recorded in a timestamped audit trail.

Ticket Tracking

Real-time status & messaging

Ticket Routing

PRIORITY

Urgent High Normal Low

FORWARD TO

Physical Plant Office

CREDIT TYPE

Accept Credit Reference Only

SLA TARGET

2d left
Forward Ticket →

Smart Inter-Office Routing & Prioritization Staff forward tickets between offices with Accept Credit or Reference Only attribution. Service types carry configurable SLA day targets, tickets range from Low to Urgent priority, and office-scoped canned responses speed up resolution.

Office Administration

Routing, priority & SLA management

0 levels

Priority Tiers

Low, Normal, High, and Urgent per ticket

SLA

Day Targets

Configurable resolution deadlines per service type